Practice Policies & Patient Information
Accessibility Statement
This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also looked to use ‘Plain English’ where possible in order to make the website text simple to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Keyboard navigation in Mac OS
For keyboard navigation to work in Mac OS an option has to be turned on:
System Preferences Keyboard Shortcuts
In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.
How accessible this website is
Although we have used our reasonable efforts to make the website accessible to all we appreciate that some parts of this website are not currently fully accessible, in particular:
- some of our downloadable documents may not fully accessible to screen reader software
- there are a limited number of keyboard navigation issues including; menu navigation and notification acknowledgement
- the site tagline styling may not be deemed to meet accessibility standards
- table layout for opening times does not use the correct grid format to be deemed fully accessible
As part of our ongoing continuous improvement exercises we are working to further improve on the accessibility aspects of the site.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please:
- email: mysupport@emishealth.com
- Call: 0845 124 5245
We will consider all requests and aim to get back to you within 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or identify ways that we can improve accessibility then please do call or email us to report the issue:
- email mysupport@emishealth.com
- call 0845 124 5245
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ”Accessibility Regulations”). If you have any concerns or issues with our site and are not happy with how we have responded to your concerns, then you may wish to contact the Equality Advisory and Support Service (EASS).
Alternatively, if you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).
Technical information about this website’s accessibility
EMIS Health are committed to making its websites accessible, in accordance with the Accessibility Regulations.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Content that is not within the scope of the Accessibility Regulations
PDFs and other documents
This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Navigation Issues
This site may contain elements that cannot be navigated through using a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).
Plans are in place to rectify these issues as soon as practicable.
Styling Issues
This site may contain elements of styling that are not deemed to be accessible. This does not meet WCAG 2.1 success criterion 1.4 (distinguishable).
Plans are in place to rectify these issues as soon as practicable.
Disproportionate burden
Google Maps – There is a limit as to how far you can magnify the embedded Google Maps on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.
How we tested this website
This website was last tested on 8th February 2021. The test was carried out by the EMIS Health Service Team.
Site compliance was checked using a combination of manual testing and third party tools, including:
- WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org/)
- WCAG Accessibility Audit Tool (https://chrome.google.com/webstore/detail/wcag-accessibility-audit/kpfleokokmllclahndmochhenmhncoej)
GDPR – General Data Protection Regulations
How we use your medical records
Important information for patients
“How the NHS and care services use your information
(Aughton Surgery is one of many organisations working in the health and care system to improve care for patients and the public).
Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:
- improving the quality and standards of care provided
- research into the development of new treatments
- preventing illness and diseases
- monitoring safety
- planning services
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymous data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
- See what is meant by confidential patient information
- Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
- Find out more about the benefits of sharing data
- Understand more about who uses the data
- Find out how your data is protected
- Be able to access the system to view, set or change your opt-out setting
- Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
- See the situations where the opt-out will not apply
You can also find out more about how patient information is used at:
www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is currently compliant with the national data opt-out policy. “
How Aughton Surgery uses your information to provide you with healthcare This practice keeps medical records confidential and complies with the General Data Protection Regulation. We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
Other important information about how your information is used to provide you with healthcare
We are required by law to provide you with the following information about how we handle your information.
Aughton Surgery uses your information for National Screening Programmes
We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.
How your information is used for medical research and to measure the quality of care
We are required by law to provide you with the following information about how we share your information for medical research purposes.
General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19) This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. Our legal basis for sharing data with NHS Digital NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction). All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices. Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) – legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction. The type of personal data we are sharing with NHS Digital The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:
How NHS Digital will use and share your data NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative. NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations). Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information. Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register. For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19). National Data Opt-Out The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information. Your rights over your personal data To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, see: |
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Our disclaimer
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Patient Information
We ask for information about yourself so that you can receive the best possible care and treatment. All our records are held on computer and we can assure all our patients of complete confidentiality. We only use or pass information about you to people involved in your care or where you have specifically asked us to do so. This is always done confidentially or by removing identifying details when they are not necessary. For further information, please refer to the leaflet in reception – ‘Use of Patient Information’.
Patients rights and responsibilities
We believe that successful medical care involves a partnership between patient and doctor. We aim to provide up to date medical care, honest and realistic advice and a friendly and efficient service. As patients, we hope you will use our service thoughtfully, respect our premises and take overall responsibility for your own health and that of your children.
Privacy Notice for Medical Reports
Our practice has decided to outsource our medical reporting work to an NHS Digital accredited company called MediData. MediData will be processing medical reports via eMR and providing online access via their secure encrypted portal. If you wish to contact MediData directly, please email mdmc@medi2data.com or call on 03333 055774.
Publication of GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Aughton Surgery in the last financial year was £56,215 before tax and National Insurance. This is for 5 part time GPs and 1 long-term locum who worked in the practice for more than six months.
Subject Access Request & Policy
Appendix A: Form – Request for Access to Records
The Access to Health Records Act 1990 and Data Protection Act give patients/clients/staff or their representatives a right of access, subject to certain exemptions, to their health records. Aughton Surgery respects the rights of individuals to have copies of their information wherever possible. | |
Personal information collected from you by this form, is required to enable your request to be processed, this personal information will only be used in connection with the processing of this Subject Access Request. | |
Charges Payable: In accordance with legislation no fee will be charged for your request, unless the request is manifestly unfounded or excessive, particularly if it is repetitive. Before any further action is taken, we will contact you with details of our “reasonable administrative charges” in order to comply with your request. |
PLEASE COMPLETE IN BLOCK CAPITALS – Illegible forms will delay the time taken to respond to requests. | |||||||||||||||||
1. | Details of Patient/Clients/Staff members records to be accessed (Please complete one form per person) | ||||||||||||||||
Surname | Date of Birth | ||||||||||||||||
Forename(s) | Current Address
Full Postcode |
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Any former names (If Applicable) | |||||||||||||||||
Telephone Number | Previous Address (If Applicable)
Full Postcode |
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NHS Number (If known/relevant) | |||||||||||||||||
If further details are available please include in a separate covering note. | |||||||||||||||||
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2. | Details of Records to be Accessed | ||||||||||||||||
In order to locate the records you require please provide as much information as possible. Please list the department or services you have accessed that you require records from: i.e. PALs, complaints, continuing healthcare or Human resources etc (Continue on a separate sheet if required). | |||||||||||||||||
Records dated from | Department or services accessed | ||||||||||||||||
/ / to / / | |||||||||||||||||
/ / to / / | |||||||||||||||||
/ / to / / | |||||||||||||||||
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3. | Details of applicant (Complete if different to patients/clients/staff members details) | ||||||||||||||||
Full Name | |||||||||||||||||
Company (if Applicable) | |||||||||||||||||
Relationship with individual who’s records have been requested | |||||||||||||||||
Address to which a reply should be sent |
Postcode: Tel: |
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4. | Authorisation to release to applicant (to be completed by the patients/clients/staff member if not making their own request) | ||||||||||||||||
I (Print name) hereby authorise the [PRACTICE] to release any personal data they may hold relating to me to the above applicant and to whom I authorise to act on my behalf.
Signature of patient/client/staff member : Date: / / |
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5. | Declaration | ||||||||||||||||
I declare that information given by me is correct to the best of my knowledge and that I am entitled to apply for access to the health record(s) referred to above, under the terms of the Access to Health Records Act (1990) / Data Protection Act.
Please select one from the list below: I am the patient/client/staff member (data subject). I have been asked to act on behalf of the data subject and they have completed section 4 -authorisation above. I am acting on behalf of the data subject who is unable to complete the authorisation section above (Covering letter with further details supplied). I am the parent/guardian of a data subject under 16 years old who has completed the authorisation section above. (Please include proof such as birth certificate) I am the parent/guardian of a data subject under 16 years old who is unable to understand the request and who has consented to my making the request on their behalf. I have been appointed the Guardian for the patient/client, who is over age 16 under a Guardianship order (attached). I am the deceased patient/client’s personal representative and attach confirmation of my appointment. I have a claim arising from the patient/client’s death and wish to access information relevant to my claim (Covering letter with further details to be supplied). |
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Please Note:
If you are making an application on the behalf of somebody else we require evidence of your authority to do so i.e. personal authority, court order etc. It may be necessary to provide evidence of identity (i.e. Driving Licence). If there is any doubt about the applicant’s identity or entitlement, information will not be released until further evidence is provided. You will be informed if this is the case. Under the terms of the Data Protection Act, requests will be responded to within 21 days after receiving all necessary information and/or fee required to process the request. For requests under the Access to Health Records Act 1990, requests will be responded to within 40 days where no entries have been made to the patient/client’s record 40 days immediately preceding the date of this request, otherwise requests will be responded to within 21 days after receiving all necessary information and/or fee required to process the request. Under the terms of Section 7 of the Data Protection Act, Information disclosed under a Subject Access Request may have information removed; this is to ensure that the confidentiality is maintained for third parties referred to who have not consented to their information being disclosed. |
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Print Name | Signed (Applicant) | Date | / / | ||||||||||||||
Please complete and send this document to:
Aughton Surgery
19 Town Green Lane
Aughton
Ormskirk
L39 6SE
Suggestions and Complaints
We are here to help you and would be pleased to hear of any suggestions to improve our service.
Should you have any complaints relating to the Practice, please put these in writing via email and send to lscicb-wl.aughton.complaints@nhs.net – Any emails sent to this email address will automatically be forwarded to the Practice Manager who will respond in due course.
Alternatively, please read our complaints process by clicking here.
Website Disclaimer
We strive to ensure that the information posted on this website is precise and enlightening. Please note that this website serves solely as a source of information and is not intended to replace a consultation with a qualified medical practitioner. The Surgery and its sub-contractors cannot be held responsible for any losses, damages, or injuries that may arise from the use of this website.
Links are provided for informational and convenient purposes only. We cannot be held responsible for the content of the linked websites or any information found there. A link does not necessarily indicate our endorsement of a particular site, and not linking to a particular site does not imply a lack of endorsement.
We do our utmost to keep this website accessible 24 hours a day, 365 days a year. However, we cannot guarantee uninterrupted access to this website or its linked sites. We assume no liability for any damages incurred as a result of the unavailability of this information
Zero Tolerance
The practice has adopted a zero tolerance policy. Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.