Changes to ordering your repeat prescriptions

Repeat Prescriptions

Prescriptions are now ordered through the West Lancashire Prescription Ordering Direct (POD) Service.

You can order your prescription by ticking the Right Hand Side of your prescription slip, phoning the POD on 01695 588522 or by visiting patient access. Your prescription will then be sent electronically to your nominated pharmacy.

Once your prescription has been processed it will be authorised by your GP and sent to the pharmacy within 2 working days, please allow additional time for the pharmacy to get your prescription ready.

The POD is open Monday – Friday 8.30am – 5.30pm

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NEW OPENING TIMES

Aughton Surgery is now open from 8:00am until 6:30pm Monday to Friday and not closing for lunch.

There may be occasions when the surgery is closed for staff training or meetings and this will be advertised in advance in the waiting area and on the website.

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GP Extended Access Service

Extended Access Poster

West Lancashire now has an Extended Access service running 7 days a week from 18:30 -20:00 Monday –Friday, 10:00 – 16:00 on Saturdays and 10:00 – 14:00 on Sundays.

 

The service runs from various locations on weeknights and from 3 hubs in West Lancs at the weekend:

Burscough Health Centre

Ormskirk Medical Practice

Sandy Lane Health Centre

 

The service offers pre-bookable and same-day primary care appointments with a range of clinicians including GP’s, Nurses and Health Care Assistants. Appointments are available to all patients that are registered in West Lancs and can be booked by contacting reception.

 

Please be aware that this is not a walk-in service – you must have an appointment

Should you need to cancel your appointment please contact the Extended Access service directly on 01695 736053

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Flu Vaccine

Please contact reception to book an appointment for your flu injection if you are eligible (see below) Our bookable clinics start week commencing 24th September.

The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to ensure they are protected against catching flu and developing serious complications.

You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill

Front-line health and social care workers are also eligible to receive the flu vaccine. It is your employer’s responsibility to arrange and pay for this vaccine.

For more information on the flu jab and who is eligible please visit: http://www.nhs.uk/Conditions/vaccinations/Pages/who-should-have-flu-vaccine.aspx

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Change of telephone number

Please note:

New telephone number 01695 736300

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Update Following Cyber Attack

Aughton Surgery will be open on Monday following the cyber attack which took place on Friday 12 May 2017 and affected the NHS and many other organisations around the world.

We have been working all weekend to try to combat the impact of this global cyber attack, however, the impact is very significant and it is therefore unfortunately very likely that our services will be affected during the week ahead.  We would appreciate your help and patience this week while we try to restore a normal service. Along with NHS West Lancashire CCG, we would also strongly encourage patients to consider other health service options that are available locally which may be able to help you instead e.g. pharmacists.

We shall be dealing with urgent appointments as a priority as these patients may require more immediate care and support.

As we will be running a limited service some of the more routine patient appointment reviews may have to be rebooked for a later date.  There is also likely to be delays faced where patients have ordered their repeat prescriptions online via Patient Access. We acknowledge this is an inconvenience but would be grateful for your support during this time.

Those patients who can access their own records should continue to do so. If you need to attend surgery if you can bring copies of your prescriptions with you that would be useful.

This week, although we remain open, we may not have full access to patient records, prescriptions and appointment systems.

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

 

What you can do to help

  • Before contacting the practice, consider if it is urgent, could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
  • People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring us to check as we will be extremely busy.
  • If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying.
  • Please bear in mind that we may be running more slowly than usual and be patient with staff.
  • You can still ring the practice on the usual number, but may experience some delays in getting through. If this happens, please keep trying to get through. Thank you for your patience and understanding while NHS IT technicians work to resolve the problem.
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Pharmacy First Scheme

Did you know there are some problems that you don’t need to wait to see your GP over. Under the Pharmacy First scheme, you can go straight to your pharmacist without making an appointment to receive treatment for many different ailments. For more information about Pharmacy First, and to see a list of what ailments can be treated there, click on this link: Pharmacy First

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Evening clinic

From 1st October 2015, there will be a later clinic available on a Tuesday evening, specifically designed for patients who wouldn’t usually be available to attend during normal clinic hours. To book an appointment or if you would like more information, please contact Reception.

 

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Text Message Reminder Service

We are now using the text message reminder service when you book an appointment.

You will receive a message to your mobile phone confirming your booking and then as a reminder 2 days before your appointment.

If you haven’t given us your mobile number and wish to make use of this service please let us know.

If you have given us your mobile number but DO NOT wish to receive these reminders, please contact Reception.

We hope that by using this service we will reduce the number of patients who fail to attend their appointment.

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Your Appointment System at Aughton Surgery is Changing

We are listening to your concerns

Due to the problems patients are experiencing in readily accessing a GP with their on-going health needs, the appointment system is changing from Monday 11th May 2015. This will provide more appointments and flexibility for patients making appointments with the GP of their choice, and remove the ring on the day lottery.

All GP appointments will be available to book in advance for up to 3 weeks ahead.

There will be no more “ring on the day” routine appointments.

How do I make a routine appointment?

How you make an appointment doesn’t change, ring the same practice number, and the reception team will be able to arrange your appointment with you.

What if I have an urgent problem and need to see my GP?

Should you have a new and urgent problem and you need to see a doctor on the same day, there will be a duty doctor who will see all urgent problems in an Urgent Access clinic during the morning.
Just ring the practice number before 9:30am and advise the receptionist you have a new or urgent problem that needs to be seen today, the reception team will check with you that this is the best appointment for you, and will take a short description of the problem and this will be passed to the duty doctor. We hope to be able to accommodate all urgent patients however you may also be directed to 111, Walk in Centre or 999.

What is the difference between Urgent Access and Routine Appointments?

Urgent Access appointments are allocated 5 minutes and are strictly for urgent problems.

During Urgent Access appointments:-

• No referrals to consultants will be made except for emergency hospital admissions.
• No Chronic disease management or Medication reviews will be done.
• No Follow up appointments will be dealt with.

The above will be dealt with in a Routine book in advance appointment.

Routine appointments are 10 minutes long and we will help you with any medical problem you have in these appointments. They should still ideally be for one problem so it can be dealt with thoroughly and completely, however you can make a double appointment should you have more than one problem or feel you need more time to speak with the GP.

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