General Information

Patients rights and responsibilities

We believe that successful medical care involves a partnership between patient and doctor. We aim to provide up to date medical care, honest and realistic advice and a friendly and efficient service. As patients, we hope you will use our service thoughtfully, respect our premises and take overall responsibility for your own health and that of your children.

Patient Information

We ask for information about yourself so that you can receive the best possible care and treatment. All our records are held on computer and we can assure all our patients of complete confidentiality. We only use or pass information about you to people involved in your care or where you have specifically asked us to do so. This is always done confidentially or by removing identifying details when they are not necessary. For further information, please refer to the leaflet in reception – ‘Use of Patient Information’.

Suggestions and Complaints

We are here to help you and would be pleased to hear of any suggestions to improve our service. Should you have any problems relating to the Practice, please contact the practice manager who will be pleased to help.

Zero Tolerance

The practice has adopted a zero tolerance policy. Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.