Aughton Surgery will be open on Monday following the cyber attack which took place on Friday 12 May 2017 and affected the NHS and many other organisations around the world.
We have been working all weekend to try to combat the impact of this global cyber attack, however, the impact is very significant and it is therefore unfortunately very likely that our services will be affected during the week ahead. We would appreciate your help and patience this week while we try to restore a normal service. Along with NHS West Lancashire CCG, we would also strongly encourage patients to consider other health service options that are available locally which may be able to help you instead e.g. pharmacists.
We shall be dealing with urgent appointments as a priority as these patients may require more immediate care and support.
As we will be running a limited service some of the more routine patient appointment reviews may have to be rebooked for a later date. There is also likely to be delays faced where patients have ordered their repeat prescriptions online via Patient Access. We acknowledge this is an inconvenience but would be grateful for your support during this time.
Those patients who can access their own records should continue to do so. If you need to attend surgery if you can bring copies of your prescriptions with you that would be useful.
This week, although we remain open, we may not have full access to patient records, prescriptions and appointment systems.
The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.
What you can do to help
- Before contacting the practice, consider if it is urgent, could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
- People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring us to check as we will be extremely busy.
- If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying.
- Please bear in mind that we may be running more slowly than usual and be patient with staff.
- You can still ring the practice on the usual number, but may experience some delays in getting through. If this happens, please keep trying to get through. Thank you for your patience and understanding while NHS IT technicians work to resolve the problem.