Your Appointment System at Aughton Surgery is Changing

We are listening to your concerns

Due to the problems patients are experiencing in readily accessing a GP with their on-going health needs, the appointment system is changing from Monday 11th May 2015. This will provide more appointments and flexibility for patients making appointments with the GP of their choice, and remove the ring on the day lottery.

All GP appointments will be available to book in advance for up to 3 weeks ahead.

There will be no more “ring on the day” routine appointments.

How do I make a routine appointment?

How you make an appointment doesn’t change, ring the same practice number, and the reception team will be able to arrange your appointment with you.

What if I have an urgent problem and need to see my GP?

Should you have a new and urgent problem and you need to see a doctor on the same day, there will be a duty doctor who will see all urgent problems in an Urgent Access clinic during the morning.
Just ring the practice number before 9:30am and advise the receptionist you have a new or urgent problem that needs to be seen today, the reception team will check with you that this is the best appointment for you, and will take a short description of the problem and this will be passed to the duty doctor. We hope to be able to accommodate all urgent patients however you may also be directed to 111, Walk in Centre or 999.

What is the difference between Urgent Access and Routine Appointments?

Urgent Access appointments are allocated 5 minutes and are strictly for urgent problems.

During Urgent Access appointments:-

• No referrals to consultants will be made except for emergency hospital admissions.
• No Chronic disease management or Medication reviews will be done.
• No Follow up appointments will be dealt with.

The above will be dealt with in a Routine book in advance appointment.

Routine appointments are 10 minutes long and we will help you with any medical problem you have in these appointments. They should still ideally be for one problem so it can be dealt with thoroughly and completely, however you can make a double appointment should you have more than one problem or feel you need more time to speak with the GP.

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